Terms and Conditions fl88 — Official Platform Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and fl88 ("Platform", "We", or "fl88"). By registering an account, accessing, or using any fl88 services, you are deemed to have read, understood, and agreed to be bound by all Terms stated in this document.

1Acceptance of Terms

Using the fl88 platform — whether via the website, Android mobile app, or iOS app — means you fully accept all Terms and Conditions stated herein. This acceptance takes effect from the date you first access or use the platform, whichever is earlier.

If you disagree with any part of these Terms, you are required to discontinue use of fl88 services. fl88 reserves the right to update these Terms from time to time, and notifications of changes will be delivered to players via email or in-platform notification.

2Account Eligibility

To register and use the fl88 platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Registering in your own personal capacity, and not on behalf of any third party.
• Not currently experiencing a gambling addiction issue that requires professional treatment or support.
• Not subject to any local or international legal restrictions that prohibit participation in online gaming.
• Never previously closed, suspended, or banned from any online gaming platform for fraud or abuse.

Fl88 reserves the right to request proof of identity (KYC — Know Your Customer) at any time to verify player eligibility. Documents that may be requested include a copy of a national ID card, passport, or other official documents issued by the Malaysian government.

3Registration & Account Management

Each player is only permitted to hold one (1) active account at fl88. Holding multiple accounts is strictly prohibited and may result in all associated accounts being closed without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, phone number, email address, and any other required details. False or misleading information provided during registration may result in account termination without a refund.

• The account name must match the name of the bank account holder used for deposits and withdrawals.
• Your password must be kept confidential; fl88 will never ask for your password via email or chat.
• Players are fully responsible for all activity that occurs under their account.
• If you suspect unauthorized access to your account, contact fl88 customer support immediately.

4Deposit & Withdrawal

Fl88 supports a wide range of local Malaysian payment methods for players' convenience. All transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit: The minimum deposit is MYR 30 for most payment methods. Accepted deposit methods include DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, and local bank transfers. Deposits are processed instantly in most cases.

Withdrawal: The minimum withdrawal is MYR 50. Withdrawal requests are processed within 24 business hours. fl88 reserves the right to request identity verification before approving any withdrawal to ensure transaction security.

• The bank account name used for withdrawals must match the registered fl88 account name.
• Fl88 does not charge processing fees for standard withdrawals; fees may be imposed by the player's own bank.
• Any withdrawal attempt involving fraudulent activity or money laundering will be reported to the relevant authorities.
• Fl88 reserves the right to withhold withdrawals until bonus wagering requirements have been fully met.

5Bonuses & Promotions

Fl88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, festive promotions, and VIP programme rewards. All bonuses are subject to the wagering requirements specified for each promotion.

• Bonuses may only be claimed once unless otherwise stated in the relevant promotion terms.
• Bonus wagering requirements must be met before any withdrawal can be processed.
• Fl88 reserves the right to cancel bonuses and related winnings if promotional abuse is detected.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• Each promotion has a set validity period; expired bonuses will not be re-credited.
• Fl88 reserves the right to modify or withdraw any promotion at any time without prior notice.

6Game Rules

All games available on the fl88 platform — including Live Casino, slots, sports betting, poker, and esports — have individual rules that players must comply with. Game outcomes are final and cannot be disputed unless there is clear evidence of a system technical error.

Fl88 uses a Random Number Generator (RNG) certified by an independent body to ensure the fairness of every game outcome. All Live Casino games are overseen by trained, licensed game managers.

• Players are responsible for understanding the rules of each game before playing.
• Any winnings resulting from a system technical error are void and will not be paid out.
• Fl88 reserves the right to void bets placed after the official close of an event or game.
• For sports betting, all wagers are subject to the rules of the relevant sport and its governing body.

7Player Conduct

Fl88 expects all players to conduct themselves respectfully and responsibly while using the platform. The following actions are strictly prohibited and may result in account suspension or termination:

• Fraud, collusion, or cooperation between players to gain an unfair advantage.
• Use of automated software (bots), algorithms, or any external tools to manipulate games.
• Abuse of bonuses or promotions with the intent to exploit the system.
• Threats, harassment, or inappropriate language directed at fl88 staff or other players.
• Attempts to hack, breach, or disrupt the platform's technical infrastructure.
• Sharing account credentials or allowing third parties to access your account.

8Privacy & Data Security

Fl88 respects player privacy and is committed to protecting your personal information in accordance with international data protection standards. All personal data is collected, stored, and used in compliance with the fl88 Privacy Policy, which can be referenced separately.

The fl88 platform uses 256-bit SSL encryption for all communications between players' devices and our servers. Sensitive data such as banking information and KYC documents are stored in a protected environment and are never shared with third parties without the player's consent, unless required by law.

• Fl88 will not sell, rent, or distribute players' personal information to third parties for marketing purposes.
• Players have the right to request a copy of their personal data or apply for data deletion through customer support.
• Cookies are used on the fl88 platform for functional and analytics purposes; players can manage cookie settings through their browser.

9Liability Limits

Fl88 is not liable for any losses or direct and indirect damages arising from the use of the platform, unless caused by fl88's own gross negligence. The platform is provided on an "as-is" basis, and fl88 makes no guarantee that the service will be uninterrupted at all times.

• Fl88 is not responsible for service disruptions caused by factors beyond its control, such as internet outages, power failures, or natural disasters.
• Players are solely responsible for their own gaming and financial decisions.
• Any liability claim against fl88 is limited to the amount deposited by the player within the 30 days preceding the claim.
• Fl88 is not responsible for any taxes or duties that may be imposed on player winnings by local authorities.

10Account Termination

Players may close their account at any time by contacting fl88 customer support. Before closure, ensure all eligible balances have been withdrawn following the standard withdrawal procedure.

Fl88 reserves the right to suspend or terminate any account without prior notice under the following circumstances:

• Violation of any Terms and Conditions stated in this document.
• Suspected or confirmed fraudulent activity, money laundering, or other illegal activities.
• Failure to complete identity verification (KYC) within the specified period.
• Instructions from relevant authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

11Terms Amendments

Fl88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any material changes will be communicated to registered players via email or in-platform notification at least 7 days before taking effect, unless urgent changes are required for legal or security reasons.

• The latest version of the Terms will always be available on this page with a clear last-updated date.
• Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Terms.
• If you disagree with any new amendments, you have the right to close your account before the effective date.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the fl88 customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available within the platform with a response time of under 2 minutes.
• Email: [email protected]
• Telegram: Reach us through fl88's official Telegram channel.

For information on responsible gaming and self-management support, please visit the Responsible Gaming us.